Last Updated: 23-02-2026
At MSR Pet World, we are committed to delivering your pet products in a safe, timely, and reliable manner. This Shipping Policy explains how orders placed on https://msrpetworld.com are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.
Order Processing Time
All orders placed on MSR Pet World are processed within 1–2 business days after successful payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.
Once your order is processed and dispatched, you will receive a confirmation message or email with tracking details, where applicable.
Shipping Locations
We currently ship products across India. Delivery availability may vary depending on the customer’s location, courier service coverage, and regional restrictions.
If a location is not serviceable, our customer support team will contact you to discuss available options or initiate a refund if necessary.
Shipping Methods and Partners
MSR Pet World works with reliable and trusted courier and logistics partners to ensure safe and timely delivery of your orders.
The choice of courier partner is determined based on delivery location, product type, and service availability.
Estimated Delivery Time
Estimated delivery timelines vary depending on the shipping address and courier partner:
- Metro cities: 3–5 business days
- Tier 2 and Tier 3 cities: 4–7 business days
- Remote or rural areas: 6–10 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, festivals, strikes, or unforeseen circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout before payment confirmation.
MSR Pet World may offer free shipping on selected products or during promotional periods. Any such offers will be clearly mentioned on the website.
Order Tracking
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp, depending on the contact information provided during checkout.
Customers can use the tracking number to monitor shipment status through the courier partner’s tracking system.
Delivery Attempts
Courier partners typically make multiple delivery attempts before marking an order as undeliverable. Customers are advised to ensure availability at the delivery address and provide accurate contact details.
If an order is returned due to unsuccessful delivery attempts, incorrect address, or unavailability of the recipient, additional shipping charges may apply for re-delivery.
Damaged or Missing Shipments
If you receive a damaged package or notice missing items at the time of delivery, please report the issue within 48 hours of receipt by contacting our customer support team with clear images or videos.
Failure to report damage or missing items within the specified time may affect eligibility for replacement or refund.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details at the time of placing an order. MSR Pet World will not be liable for delays or non-delivery caused by incorrect or incomplete address information.
Delays Beyond Our Control
MSR Pet World is not responsible for delays caused by factors beyond our control, including but not limited to natural disasters, weather conditions, strikes, courier disruptions, or government restrictions.
Changes to Shipping Policy
MSR Pet World reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon being published on the website.
Customers are encouraged to review this policy periodically to stay informed.
Contact Information
For any shipping-related queries or assistance, please contact us:
Email: msrpetworld@gmail.com
Guaranteed Response Time: Within 24 Hours
Phone: 75719 54124
Working Days/Hours: Monday – Saturday | 9:30 AM – 6:30 PM
Registered Warehouse Address:
Plot No-63A, No-1793
Waris Nagar, Kanpur – 208021
Uttar Pradesh, India
