Last Updated: 23-2-2026

At MSR Pet World, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from https://msrpetworld.com may be returned, replaced, or refunded. By placing an order on our website, you agree to the terms outlined in this policy.

Eligibility for Returns

Products are eligible for return only under the following circumstances:

  • The product received is damaged, defective, or broken at the time of delivery
  • The wrong product or incorrect size was delivered
  • The product is missing essential parts or accessories

To be eligible for a return, the item must be unused, unwashed, and in its original condition with all original packaging, tags, labels, and accessories intact.

Products that show signs of use, wear, or damage after delivery will not be eligible for return.

Non-Returnable Items

Certain items are not eligible for return or refund due to hygiene and safety reasons. These may include, but are not limited to:

  • Used or worn pet accessories
  • Items damaged due to misuse or improper handling
  • Products returned without original packaging
  • Products returned after the return window has expired

MSR Pet World reserves the right to refuse returns that do not meet the eligibility criteria.

Return Request Process

To initiate a return, customers must contact our customer support team within 48 hours of receiving the product.

Please share the following details when requesting a return:

  • Order ID
  • Clear images or videos of the product showing the issue
  • A brief description of the problem

Return requests without proper proof or submitted after the specified time period may not be accepted.

Return Approval and Pickup

Once your return request is reviewed and approved, we will arrange a pickup or guide you through the return process, depending on your location and product type.

Products must be securely packed to avoid damage during return transit. MSR Pet World is not responsible for items damaged due to improper return packaging.

Refund Process

Refunds are initiated only after the returned product is received and inspected by our quality control team.

Once approved, the refund will be processed within 5–10 business days using the original mode of payment.

Please note that processing times may vary depending on your bank or payment provider.

Replacement Policy

In cases where a replacement is requested, MSR Pet World will ship the replacement product after the returned item has been received and verified.

If the replacement product is unavailable, a refund will be issued instead.

Shipping Charges

  • Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product
  • In case of customer-initiated returns, return shipping charges may be deducted from the refund amount

Order Cancellation

Orders can be canceled only before they are shipped. Once an order has been dispatched, it cannot be canceled and will fall under the return policy terms.

Refund Delays

If you have not received your refund after the stated time:

  • Check your bank account or payment method
  • Contact your payment provider
  • Reach out to our customer support team for assistance

Policy Updates

MSR Pet World reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Customers are encouraged to review this policy periodically.

Contact Information

For any return, refund, or replacement-related queries, please contact us:

Email: msrpetworld@gmail.com
Guaranteed Response Time: Within 24 Hours

Phone: 75719 54124
Working Days/Hours: Monday – Saturday | 9:30 AM – 6:30 PM

Registered Warehouse Address:
Plot No-63A, No-1793
Waris Nagar, Kanpur – 208021
Uttar Pradesh, India