Last Updated: 23-02-2026

At MSR Pet World, accessible from https://msrpetworld.com, protecting your privacy is one of our top priorities. This Privacy Policy explains in detail how we collect, use, store, process, and safeguard your personal information when you visit our website, create an account, place an order, subscribe to our newsletter, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Information We Collect

When you interact with MSR Pet World, we may collect both personal and non-personal information to provide you with a smooth and secure shopping experience.

Personal Information

Personal information refers to data that identifies you as an individual. This may include:

  • Full name
  • Email address
  • Contact number
  • Billing and shipping address
  • Order history and purchase details
  • Account login credentials
  • Payment information (processed securely via third-party payment providers)

We collect this information when you:

  • Create an account
  • Place an order
  • Contact customer support
  • Subscribe to newsletters
  • Participate in promotions or surveys

This information allows us to fulfill your orders accurately and communicate effectively with you.

Non-Personal Information

We may automatically collect certain non-identifiable information when you visit our website, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and time spent
  • Referral source
  • Clickstream data

This data helps us analyze user behavior, improve website performance, and enhance overall user experience.

How We Use Your Information

The information collected is used responsibly and only for legitimate business purposes. We may use your information to:

  • Process and deliver your orders efficiently
  • Send order confirmations, shipping updates, and invoices
  • Respond to customer service requests and inquiries
  • Provide product recommendations based on your preferences
  • Improve website functionality, layout, and product offerings
  • Conduct internal analytics and research
  • Send promotional offers and updates (only if you opt-in)
  • Detect and prevent fraudulent or unauthorized activities
  • Comply with legal and regulatory obligations

We ensure that your data is used strictly in accordance with applicable data protection laws.

Cookies and Tracking Technologies

MSR Pet World uses cookies, web beacons, and similar tracking technologies to improve your browsing experience. Cookies help us:

  • Remember your login details and cart items
  • Understand customer preferences
  • Measure website traffic and performance
  • Personalize content and offers

You have the option to disable cookies through your browser settings. However, disabling cookies may affect certain functionalities of the website, including checkout and account access.

Sharing and Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes.

However, we may share your information with:

  • Trusted payment gateway providers to securely process transactions
  • Logistics and courier partners to deliver your orders
  • IT and hosting service providers to maintain website functionality
  • Legal authorities if required under applicable laws or to protect our legal rights

All third-party partners are required to maintain confidentiality and protect your information.

Payment Security

All payments made on MSR Pet World are processed through secure and trusted third-party payment gateways. We do not store complete debit/credit card details, CVV numbers, or sensitive banking information on our servers.

Our website uses appropriate security protocols to protect your data during transactions.

Data Security and Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:

  • Unauthorized access
  • Data breaches
  • Misuse or alteration
  • Loss or destruction

While we strive to protect your data with industry-standard security measures, no online platform can guarantee absolute security. Users are encouraged to protect their login credentials and avoid sharing sensitive information publicly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements.

Once your information is no longer required, it is securely deleted or anonymized.

Your Rights and Choices

As a user, you have the right to:

  • Access the personal information we hold about you
  • Request correction or updating of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications at any time
  • Request information about how your data is processed

To exercise these rights, you may contact us using the details provided below.

Third-Party Links

Our website may contain links to external websites for your convenience. Please note that MSR Pet World is not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

MSR Pet World does not knowingly collect personal information from children under the age of 13. If we become aware that personal data from a minor has been collected without parental consent, we will take appropriate steps to remove such information.

Updates to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page along with a revised “Last Updated” date.

We encourage users to review this page periodically to stay informed.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: msrpetworld@gmail.com
Guaranteed Response Time: Within 24 Hours

Phone: 75719 54124
Working Days/Hours: Monday – Saturday | 9:30 AM – 6:30 PM

Registered Warehouse Address:
Plot No-63A, No-1793
Waris Nagar, Kanpur – 208021
Uttar Pradesh, India